Customer Service Advisor

  • Location
    Wellington, Somerset
  • Category
    Customer Service - Account Manager
  • Contract Type
    Permanent
  • External Reference
    JN-052020-129544

JOB TITLE: Customer Service Advisor


LOCATION: Wellington, Somerset


Salary: Competitive


HOURS: Monday - Friday, 08:30 - 17:30 (1-hour lunch break)


Office Angels are currently working with an Industry leading company based in Wellington, Somerset who are seeking a Customer Service Advisor to join there friendly and supportive team on a permanent basis!


This is a very exciting opportunity for a customer focused and pro-active professional to join this growing business.


In this role you will be reporting to the Customer Services and Sales support Manager, you will be a key member of the office-based team and be responsible for the growth and retention of the business. Duties will include:



  • Pro-active account management and ownership of all customers as well as growth and retention of customers

  • Responsible for building a strong rapport with all customers

  • Identifying and developing opportunities to provide customers with additional services

  • Taking ownership for professional and timely resolutions of customers issues ad queries

  • Being the prime point of contact for customers, delivering an exemplary customer experience

  • Working well with external sales team and liaising with the technical team to resolve issues


The successful candidate must demonstrate a customer focused mentality, pro-active approach, strong work ethic, energy and enthusiasm. You must also have excellent verbal and written communication with high attention to detail and the ability to work to tight timescales with the skill to relay information clearly to a varied audience.


Along with an impressive working environment and friendly and welcoming team you are also entitled to a generous pension scheme, 28 days holiday (rising 1 day, annually) and free on-site parking.


Telephone interviews are to be held next week so if you meet the above criteria and pride yourself on your customer service skills then please don't delay in applying for this role. Please apply online or if you'd prefer to discuss the above role over the phone, please call us on 01823 285440 or email georgina.caddick@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Catherine Knight