Customer Service / Credit Controller

  • Location
    Edinburgh, City Of Edinburgh
  • Category
    Customer Service - Other Customer Service
  • Contract Type
  • Salary
  • OrganizationType

Office Angels are currently looking for a Customer Service / Credit Controller to join our Client in the west side of Edinburgh. This is a permanent role offering a salary of £19,278. The hours are Monday to Friday 9-5 (45 minutes Lunch) 36.25 hours per week.

Duties and Tasks:

  • Manage the customers and their accounts ensuring timely and effective collection of debt and escalation where necessary

  • Highlight issues of conduct within team

  • Ensure effective business relationships are maintained and translate into required level of service and best practice obtained

  • Liaise with key internal stakeholders and customers where required

  • Work well as an individual and as part of a wider team

  • Experience in dealing with multiple tasks and prioritising workload

  • Understand the company processes and workflows for Credit Control, responsibilities for all aspects of the process

  • Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained

  • Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures

  • Support other commercial teams with project work where necessary, ensuring deadlines are achieved

  • Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes

  • Understand the significance, the use of the data in other departments/branches and its influence

  • Communicate effectively with internal and external customers as required

  • Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines

  • Customer - Act on telephone calls, emails and letters received from customers. Seek ways to improve the customer experience, providing a courteous, efficient and fair service.

  • Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided

  • Develop relationships where appropriate with retailers, publishers and internal contacts

  • Participate in regular review meetings to highlight issues or planned changes to ensure the service standard is maintain and improved

  • Manage a portfolio of accounts ensuring timely and effective collection of debt and escalation where necessary

  • Reporting on Debt performance and issue to management

  • Record and resolve disputes both internally and externally around outstanding invoices

  • Production of debtor reports for portfolio

  • Customer Account Reconciliations

  • Maintain and strengthen relationships with internal and external customers

  • Negotiating re-payment plans

  • Work with administration team to ensure timely allocation of all cash

  • Ongoing review of credit limits, ensuring customers remain within their credit limit

  • Ensure all correspondence is checked for accuracy and is branded appropriately


  • Positive attitude

  • Good team player

  • Great attention to detail

  • Adapts well to change

  • Competent in Microsoft Office (specifically Word and Excel)

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Katrina Healey