Customer Service Coordinator | £24k | Temp to Perm

  • Location
    Ashford, Kent
  • Category
    Customer Service - Customer Service Assistant
  • Contract Type
    Temporary contract
  • Salary
  • OrganizationType

Job Title: Customer Service Coordinator

Location: Ashford, office based

Salary: £24,000 (on an hourly basis)

Contract: Temp to Perm

Hours: 8am to 5pm, Monday to Thursday, 4pm finish on a Friday

The company we're recruiting for are a leading manufacturer with a great reputation in their field. This is a new vacancy just in which has been created to combine a range of Sales Administration and Marketing tasks needed within the business.

This is a Temporary role for a minimum of 6 months starting almost immediately so ideally you will be available with no more than 1 weeks' notice. The company have already expressed that there could be Permanent opportunities on offer for the right candidate so this could be a great career move.

Main Responsibilities:

  • Receiving Customer Enquiries via email and through the website

  • Responding to enquiries, prequalifying, and logging onto the company's internal system

  • Ensuring all sales enquiries are contacted within 24-48 hours either by phone or email

  • Working alongside the Estimating team, follow up on sales quotes, keeping a log of calls

  • Taking an accurate log of customers enquiries and needs in order to produce accurate quotes

  • Updating the internal database with customer information

  • Speaking with Customers to clarify their order requirements

  • Working to and reporting activity based KPIs

  • Assisting with various Marketing activities for the company

  • Continue and maintain data cleanse of the customer and prospective customer database

  • Sending customer satisfaction surveys, compiling, and reviewing responses

  • Liaising with external Marketing Agency for new Marketing content

  • Monitoring company Social Media platforms

  • Creating and updating content on Social Media platforms

  • Attending and supporting business exhibitions and events

  • Working alongside the Sales Director, being aware of the Businesses Marketing Plan

  • Other administration and reporting as required by the team

Skills required for this position:

  • Previous experience working within a Sales Admin, Sales Support or Customer Service role

  • Marketing experience or an interest in Social Media/Marketing

  • Strong administration and customer centric

  • Experience working to KPIs or deadlines

*AMAZING* Benefits of becoming an Office Angels Temp:

  • Weekly Pay

  • Up to 29 days annual leave

  • Dedicated consultant to support your job search

  • First opportunity to see permanent positions

  • Access to free eyecare vouchers

  • Temp of the Month awards

  • Timesheets can be completed on mobile devices

  • Perks at work

  • Discount schemes

  • Access to Well-being platforms

Next steps…

If you're interested in this position and have the skills and attributes listed above then please apply today.

* Please note if you're suitable and your skills match the role you'll receive an e-mail from us. Remember to call us on 01233 611780 ASAP/within 24 hours to discuss the position in further detail with Pippy or Lindsay. We look forward to your application. This is a Temporary role starting immediately so please only apply if you can start work within a few days' notice.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lindsay Prescott