Customer Service Coordinator *Option to WFH*

  • Location
    Ashford, Kent
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
  • OrganizationType

Job Title: Customer Service Coordinator

Location: Ashford with free parking, working from the office Monday, Tuesday and Thursdays, with Wednesday and Friday working from home.

Salary: £24k

Duration: 12 month contract and Permanent opportunities available

Hours: Monday-Friday, 8:30am-5pm or 9am-5:30pm

Department: You'll be working as part of the Supply chain team (this position is working in modern offices and isn't a call centre environment)

As a Customer Service Coordinator your duties would include:

  • Receiving and processing customer orders accurately, promptly and in line with internal demand plans, pricing and expiry.

  • Communicating any rejected lines to the customer within 24hrs of order receipt.

  • Providing sales support to field-based Key Account Managers including up-selling and follow-up calls

  • Liaising with internal warehouses or partners to ensure orders can be processed smoothly and in line with the Service Level Agreements and to gain any information needed in order to respond to customer queries.

  • Resolving missing or damaged deliveries by liaison with both warehouse operations and logistics carriers to establish root cause and processing appropriate customer claim to close out query within 10 working days

  • Receiving and processing customer claims.

  • Responding to and resolving any request for pricing credit/debit within five working days.

  • Liaising with external customers and internal stake holders regarding setting up and maintaining relevant system master data.

  • Label design any requested/mandated label updates for over labelling customers.

  • Initiating and maintaining Quality Technical agreements.

  • Setting up new customer accounts.

  • Providing customer pricing as and when required to include annual pricing reviews and new product requests.

  • Dealing with all customer queries and complaints in a professional and positive manner, logging these into the complaints system and liaising as necessary to get these closed out as soon as possible

  • In all aspects of the role, ensure outstanding and exceptional customer service at all times.

  • Maintaining in-house customer databases, spreadsheets and departmental filing systems.

  • Ensuring that procedures are carried out carefully and correctly and in a compliant manner.

  • Confidently handling a diverse range of customer queries across the whole Kent portfolio and seeing each of these through to resolution in a timely manner and to the customers' satisfaction.

  • Accurate order entry for key customer accounts.

Skills/experience required for this position:

  • Experience dealing with a range of customers and of providing exemplary customer service by phone and email.

  • Administration and order processing experience.

  • Ability to plan work across a series of deliverables and close out within expected time lines.

  • High standard of attention to detail.

  • Use of SAP an advantage but not essential.

Next steps:

If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Hamley