Customer Service Coordinator

  • Location
    Northampton, Northamptonshire
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Temporary contract
  • Salary
  • OrganizationType

Customer Service
Monday - Thursday 8.30am-5.30pm Friday 8.30am-4pm

£12.80p/h (£25'000p/a)
Temp to perm opportunity - Immediate start

Duties to include;

  • Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded

  • Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day

  • Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues

  • Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements

  • Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner

If you are available immediately and would like more information please contact

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Hannah Nash