Customer Service Coordinator

  • Location
    Northampton, Northamptonshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
  • OrganizationType

JOB ROLE: Customer Service Coordinator

JOB TYPE: Permanent

HOURS: 09:00am- 5:00pm Monday - Friday

SALARY: £24,100 per annum

LOCATION: Northampton

WOW FACTOR: A driven organisation who pride themselves in putting something back into the community!


� To answer and log Customer breakdowns and defects on the operating system, ensuring accurate information is recorded.

� Prioritise, allocate and distribute work to the Engineers to ensure job completion within agreed Customer Service Level Agreements, ensuring all customers are communicated to.

� Organise schedules, adjusting visit frequency where necessary.

� Prepare quotations.

� Organise work schedules and ordering parts where required.

� Liaise with other departments to ensure work completed in a timely manner.

� Manage and distribute work to sub-contractors where relevant.


* Ability to multi-task efficiently is a requirement.

* Good communication skills are essential.

* Experience of dealing with customers and providing excellent customer service is essential.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Elise Turney