Customer Service Coordinator *Great training+25 days A/L+WFH*

  • Location
    Ashford, Kent
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
  • OrganizationType

Job Title: Customer Service Coordinator *Option to WFH + 25 days A/L*

Salary: £24k

Duration: 1 year Fixed term contract

Location: Ashford, Kent

Hybrid working: Yes, Monday, Tuesday and Thursday in the office, WFH Wednesday and Friday

Hours: Monday-Friday, 37.5 hours, core hours 10am - 2pm, start - finish times really flexible

Benefits: 25 days annual leave + Bank holidays, free parking, Discretionary bonus 2% - 5% of your salary based on the company target, 5% Employee and 7% Employer pension contribution

Your next company:

A successful Global, market leading, distribution business who are expanding.

Department: You'll be working as part of the friendly Supply chain team. This position is working in modern offices and isn't a call centre environment or sales role, no targets just providing excellent customer service.

As a Customer Service Coordinator your duties would include:

  • Receiving and processing customer orders accurately, promptly and in line with, pricing, agreed Minimum order quantities and expiry.

  • Receiving orders through email or EDI. Once internal review of stock availability is completed, release of these orders to the relevant warehouse for picking and dispatch.

  • Communicating any rejected (non-supplied) lines to the customer within 24h of order receipt. Where there are queries on the order, actively work with the Key Account Manager and/ or customer to resolve these without compromise to the dispatch schedule.

  • With support from the Team Leader, liaise with 3PL partner to ensure orders can be processed smoothly and in line with the SLA and to gain any information needed to respond to customer queries.

  • Receiving and processing customer claims in a timely manner and arranging uplift where necessary to ensure these claims are completed within 10 days of receipt, adhering to the current approval matrix in place.

  • Responding to and resolving any request for pricing credit/debit within five working days, adhering to the approval matrix in place.

  • Setting up new customer accounts. Liaising with internal stake holders to complete the set up process.

  • Where directed by the Team Leader or Key Account Manager, update pricing within the ERP system within 24h of notification of any change.

  • Dealing with all customer queries and occasional complaints in a professional and positive manner, logging these into the complaints system and liaising as necessary to get these closed out as soon as possible

  • In all aspects of the role, ensure outstanding and exceptional customer service at all times.

  • Ensuring that procedures are carried out carefully and correctly and in a compliant manner.

Skills/experience required for this position:

  • Experience dealing with a range of customers and of providing exemplary customer service by phone and email

  • Administration and order processing experience

  • Ability to plan work across a series of deliverables and close out within expected time lines

  • High standard of attention to detail

  • Use of SAP an advantage but not essential

Next steps:

If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Nicola Hamley