Customer Service Coordinator

  • Location
    Chertsey, Surrey
  • Category
    Admin. Secretarial and PA - Sales Administrator
  • Contract Type
    Permanent
  • Salary
    £ 27000 - £ 30000 / Year
  • OrganizationType
    Office

Customer Service & Sales Coordinator - Based in Chertsey, Surrey
Salary range up to £30k DOE
Very attractive company benefits & progression opportunities

Our client are a world leading technology provider with offices based close to Chertsey in Surrey. We are searching for a skilled Sales Coordinator to support the Technical team on a sole basis. If you are looking for an exciting new challenge offering the opportunity to work within a well established global technology company - this could be the role for you!

Key Responsibilities include:


* To provide technical sales administration to UK customers and the internal technical
support team
* To answer all phone calls & e-mails (Including picking up voicemails, returning calls &
logging all information on internal database) in a timely and accurate manner
* Production and implementation of training schedule for customers liaising with Tech
Support, Sales team and Training Manager, as and when required
* To administer and proactively manage the training diary
* To arrange any technical site visits, including any pre & post site visit follow up
* To take minute meeting notes & following up on action points
* To arrange shipment & delivery of products to customers
* To provide accurate detailed written reports & statistics for technical support related
issues and outstanding client issues as and when required
* To actively build close positive working relationships internally (to support the sales team
& liaise with the service team) and externally (with a key focus on customers)
* To handle customer complaints and create & manage customer feedback survey's
* Attending road shows & events assisting with the set-up, the show itself and packing up after the
show


Personal Attributes & Experience:
* A Minimum of 2 years' experience within an administration function
* Ability to communicate on all levels in a clear and concise manner both verbally and
electronically
* Ability to travel outside of the UK as and when required

Qualifications required:
* A-Level standard education or equivalent
* Intermediate & Advanced 'Microsoft Office' skills to include Excel
* Clean Driving License
* English Language essential, European Languages useful

Please get in touch if you meet the requirements of this role and would like to know more.
Contact Sylvia White at the Staines Office.

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To speak to a recruitment expert please contact Sylvia White