Customer Service Coordinator

  • Location
    Brentwood, Essex
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
  • OrganizationType

Customer Service Coordinator

Brentwood, Essex


Monday - Thursday 8.30am-5pm, Friday 8.30am-3.30pm

Parking on site, beautiful offices with amazing facilities, healthcare & pension scheme!

My client, a professional and successful business based in Brentwood, is looking for a Customer Service Coordinator to join their busy team on a permanent basis.

Responsibilities include:

  • Receiving and logging telephone calls and emails from customers in to the customer service system

  • Ensuring the correct allocation of work to the customer support operative team, site teams and contractors

  • Preparing and issuing weekly reports

  • Liaising with other departments as required

  • Overseeing the work of contractors and reporting any issues to the Head of Customer Service

  • Maintaining reasonable timescales for customers and ensuring that customers are kept informed throughout

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Sera Sondh