Customer Service Coordinator

Job Role: Customer Service Coordinator

Hours: Monday to Friday, 10.00am until 5:00pm

Salary: £10:00 per hour

Location: Birmingham

Start Date: Immediately

Job Type: Temporary, 3 - 4 months

Office Angels are delighted to be working in partnership with an established organisation that offers a range of courier and delivery services. Our client is currently recruiting for a Customer Service Coordinator to help deliver effective operational support to customers, couriers and suppliers. This is a pivotal role working for a business that thrives on achieving results and this role requires an organised and proactive individual who enjoys working in a busy environment.

You will be comfortable and excel in the below responsibilities:

  • Answering telephone calls from customers - providing a high level of Customer care at all times

  • Liaising with courier drivers to arrange collections, transit routes and deliveries

  • Database management to track all bookings and in-transit consignments

  • Providing regular and efficient updates to Customer relating to shipments / bookings

  • Processing POD's

  • Providing quotations to customers

  • Email inbox management

Experience / Skills required for this role:

  • Ability to work as part of a team

  • Previous Customer Service Experience (essential)

  • Transport / Logistics background (desirable)

  • Excellent telephone manner with proven communication skills.

  • Ability to provide a high level of customer service and be a strong team player

  • Computer literate

  • Ability to build effective working relationships with both internal and external Customers

This is a great opportunity to utilise your skills and expertise whilst working for a reputable organisation. If you are a quick learner with great people skills and you possess the required skills and experience then please apply now

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Charlene Taylor