Contact Centre Executive

  • Location
    Reading, Berkshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • External Reference
  • Salary
    20000 £ - 22000 £ / Year

Role: Customer Contact Advisor

Location: Reading

Salary: £20,000k - £22,000k per annum

Office Angels Reading are teaming up with a client who is looking to recruit a full time Customer Contact Advisor into their team as soon as possible. This a very busy role with a variety of duties. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within the automotive sector.

If you are passionate about delivering the highest level of Customer Service, enjoy building strong lasting relationships with Customers then this is the position for you!

The day to day duties in your new job will be…

  • Responding to all emails promptly.

  • Liaising with clients and customers.

  • Handling inbound booking calls for service departments, delivering Customer Service excellence and maximising profitability.

  • Keeping the central dealer management system up to date and in line with all database policies and procedures.

  • Conducting follow-up calls for marketing campaigns, as required.

  • Building valuable relationships with all customers and having a real focus on customer retention.

  • Conduct all aftersales-related booking calls for divisional service departments.

  • Dealing with all telephone calls and answering phone messages promptly and as necessary

We'd love to speak to candidates with...

  • Excellent communication and interpersonal skills, and experience in a customer facing role.

  • Experience in using Microsoft Office products and working with databases is desirable.

  • Some knowledge of the automotive industry, vehicle servicing and maintenance.

  • Ability to comply with all company and manufacturer policies and procedures.

Company Benefits:

  • Free parking onsite.

  • 25 days annual leave, plus statutory holidays + your birthday off, if it falls on a working day.

  • Annual leave purchase and sale scheme and availability to do 2 days of charity work paid per annum.

  • Enhanced Maternity / Adoption / Paternity leave options.

  • Cycle to work scheme.

  • Vehicle purchase schemes.

  • Employee care helpline.

Next Steps...

Apply today with your up to date CV as well as emailing it directly to our Reading Inbox which can be found on our website or alternatively for a quick response call 0118 950 8001 and speak to Holly to discuss this role in further details.

Our client can interview ASAP for a quick turnaround - so don't miss out!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Holly Simmons