Contact Centre Agent

  • Location
    Ashford, Kent
  • Category
    Customer Service - Call Centre - Outbound
  • Contract Type
    Temporary
  • External Reference
    JN-082019-84182
  • Salary
    £9.50/Hour

Contact Centre Agent



Location: Ashford



Salary: £9.50ph



Hours: Monday - Friday, 9:00am - 5:30pm



Temporary position - 6 months minimum (possibly permanent for the right candidate)



Do have a Customer Service background? Would you like to work in an energetic and friendly team who love nothing more than celebrating success? Are you available for an immediate start? If the answer to all of these is yes, keep reading…



A successful candidate will need to have excellent communication and listening skills with a polite and friendly telephone manner. You will need a positive attitude with the ability to think on your feet and be motivated by success.



DUTIES WITHIN YOUR ROLE:




  • Calling potential customers listed on our client's brand new "refer a friend" scheme.

  • Collating and taking down information accurately.

  • Attend training as appropriate to develop relevant knowledge, techniques and skills.

  • Adhere to company policy and procedures, particularly relating to HR matters and Health & Safety.

  • Making outbound calls to qualify and engage prospective customers.

  • Carry out any task deemed necessary to develop the ongoing success of the company.



WE'D LOVE TO SPEAK TO YOU IF YOU HAVE THE FOLLOWING SKILLS:




  • Previous experience in a telephone based capacity and within a complex product/service environment.

  • Passionate about customer service.

  • Great listening and problem-solving skills and good at simplifying complicated things.

  • Proven objective handling experience.

  • Excellent written and verbal communication skills.

  • Self-motivated individual with the ability to energise others.

  • Well organised and able to manage multiple activities simultaneously.

  • Strong accuracy and attention to detail.



NEXT STEPS:



If this sounds like an ideal temporary position for you then please apply today and, if you are suitable, Georgia or Lindsay will be in touch with you in the next 2 working days.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Georgia Tickner