Complaints Adviser

  • Location
    Glasgow, Glasgow City
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • External Reference
    JN-012020-113268
  • Salary
    18000 £ - 20000 £ / Year

Our client based in Glasgow City Centre is looking to add a Complaints Adviser to their growing team.


You will have previous experience within the claims arena (property claims experience essential) and you will be adept at taking a caring and empathetic approach towards clients.


You will be more than comfortable handling complaints and providing a quick response to incoming enquiries.


How your day will look:



  • Handling incoming complaints

  • Managing incoming enquiries and providing a helpful approach

  • Collating and sharing complaint information with other teams

  • Ensuring a resolution is met within agreed time-frame

  • Keeping clients up to date

  • Following up with clients to ensure they are satisfied with the achieved outcome

  • Ensuring the client is kept up to date at each stage of the claim process

  • Delivering exceptional service and communicating in a clear and concise manner

  • Keying accurate information into the client database, including follow up notes and diary entries


Essential skills:



  • Taking pride in your customer service skills

  • Showing great empathy towards your clients

  • Previous claims handling experience

  • Positive attitude and desire to go the extra mile for each client

  • Previous experience of working in a fast-paced environment

  • A working knowledge of Regulatory Complaints and Compliance as it applies to the insurance industry


Benefits:



  • Clear career path alignment with a global organisation

  • Focus on professional and personal development

  • Working for an award-winning company

  • Access to innovative technology

  • Attractive salary, personal pension plan and health-care scheme


This role will suit confident and articulate individuals who are keen to deliver the highest levels of customer service. Hours of work are 9- 5 pm Monday to Friday. Training will be provided.


Due to the nature of the role successful applications will be subject to the following pre-employment checks: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.





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To speak to a recruitment expert please contact Victoria McEwan