Assistant Customer Service Manager

  • Location
    Dartford, Kent
  • Category
    Customer Service - Customer Services Manager
  • Contract Type
    Permanent
  • External Reference
    JN-112019-104209
  • Salary
    25000 £ - 30000 £ / Year

Assistant Customer Service Manager



£30,000 per annum



Dartford



JOB TITLE: Assistant Customer Service Manager



LOCATION: Dartford



HOURS: 8am- 5pm Monday to Friday and 1 in 3 weekends. Day off in lieu the following week. Occasionally, you will be required to cover the earlier and later shifts- 7am- 3pm or 10am- 7pm so flexibility is necessary



BENEFITS: 20 days annual leave + bank holidays, free parking, staff canteen, social nights out, well being and charity events



CULTURE: Buzzy, sociable and easy-going team. Busy, fast moving environment



We're teaming up with the Operations Manager of this established, family owned business to find a new member to join their team;



The day to day duties in your new job would be:



· First point of contact for whole business


· Asking distribution/ transport enquiries


· Answering order enquiries


· Answering complaints and taking escalations


· Working to KPIs


· Attending trade shows and visiting clients occasionally



We'd love to speak to candidates with:



· A desire to progress into a Customer Service Management position


· Excellent Customer Service experience (Phone based preferably)


· Previous Management/ Team Leader positions


· CRM knowledge




Next steps….



Apply today! If your CV is suitable for the role, I will be in contact to find out more about you and tell you more about the position.

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To speak to a recruitment expert please contact Laura Cook