Customer Service and Sales Support Administrator

  • Location
    Livingston, West Lothian
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £ 20000 - £ 25000 / Year
  • OrganizationType
    Office

Are you a fed up working in a mundane role where every day feels like ground-hog day?


Do you need a role to reignite your passion for providing exceptional customer service?


Want to work for an employer who truly value their staff, where you're not just a number?


Then you're in luck as Office Angels are partnering with a local Livingston employer who will offer you the training, the ongoing support and a great working environment to make sure you fulfil your potential and not just that, they're also offering a salary of up to £25k for your efforts!


This role is perfect for someone who has proven experience in a similar customer service/admin processing role providing exceptional service to their highly valued client base.


You will be part of a close-nit, extremely supportive team, processing orders for their online ordering division, providing excellent customer care via telephone, email and live chat as well as acting as support to their highly successful sales teams. Working closely with both sales and ecommerce you will be the first port of call for both suppliers and customers, playing an integral role in driving the business forward.


The successful candidate should be a highly energised, driven individual with excellent organisational and interpersonal skills. You should be able to demonstrate a high standard of numeracy and literacy and the ability to continually develop your knowledge of our client's extensive product range. You will also possess a high level of PC literacy and have a friendly, confident and professional telephone manner. Talking to their customers is at the heart of everything they do!


Day to day duties and responsibilities:



  • Processing orders across various supply chains.

  • Processing credit card transactions & other payment methods.

  • Providing customer care through their live chat platform, as well as over email and telephone.

  • Liaising with both suppliers and customers as well as internal stakeholders.

  • Offering a first-time resolution to queries/issues and escalating complaints where necessary.


Experience and skills required



  • Relevant work experience in a customer centric role

  • Excellent communication, numeracy and IT skills

  • Enthusiasm to work in fast-paced, team orientated environment

  • Working with high levels of accuracy and attention to detail, ensuring all orders are processed correctly

  • A flexible and enthusiastic approach with a focus on service and delivery.

  • Commitment and reliability.


Interested? This role is immediately available so if you feel you have the relevant skills please do send in your CV or call Nadia at Office Angels on 01506 832 250 or reach out directly to nadia.gray@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nadia Gray