Customer Service Agent

  • Location
    Northampton, Northamptonshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
  • OrganizationType

Customer Service Advisor

6 month role



Monday to Friday 9am-5pm

  • Takes care of standard order and quotation processing and follow up by telephone while pro-actively challenges these (mainly during call) to find added value for customer

  • Answers and takes care of general and technical questions by customers and ensures their escalation when required.

  • Able to provide CS and non-CS updates.

  • Acts as liaison between customers, production and distribution departments related to specific customer orders.

  • Ensures active Customer development.

  • Pro-actively identifies "business opportunities" and secures information transfer to the company to actively support the current sales activities

If you are interested in this role please contact

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Hannah Nash