Customer Service Advisor

JOB TITLE: Customer Service Advisor


LOCATION: Wellington, Somerset


Salary: Highly competitive


HOURS: Monday - Friday, 08:30 - 17:30 (1-hour lunch break)


BENEFITS: Modern, bright and spacious offices, generous company Pension Scheme, 28 days holiday rising to 33 (1 day increments annually) including Bank Holidays, optional Private Healthcare, friendly and welcoming people, team orientated working atmosphere, opportunities to develop, dynamic and optimistic company culture.


THE OPPORTUNITY:


We are working with an industry leading company to recruit for a driven and tenacious Customer Service Advisor to join their friendly and supportive team. This is a very exciting opportunity for a customer focused and pro-active professional to join this growing business.


In this role you will be a key member of the office-based team and be responsible for the growth and retention of the business.


Duties will include:



  • Pro-active account management and ownership of all customers as well as growth and retention of customers

  • Responsible for building a strong rapport with all customers

  • Identifying and developing opportunities to provide customers with additional services

  • Taking ownership for professional and timely resolutions of customers issues and queries

  • Being the prime point of contact for customers, delivering an exemplary customer experience

  • Working well with external sales team and liaising with the technical team to resolve issues


THE CANDIDATE:


The successful candidate must demonstrate a customer focused mentality, pro-active approach, strong work ethic, energy and enthusiasm. You must also have excellent verbal and written communication with high attention to detail and the ability to work to tight timescales with the skill to relay information clearly to a varied audience.


NEXT STEPS… Please apply online or if you'd prefer to discuss the above role over the phone, please call us on 01823 285440 or email georgina.caddick@office-angels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Catherine Knight