Customer Service Advisor - Spanish Speaker

  • Location
    City Of London, Greater London
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £28,000.00/Year
  • OrganizationType
    Home/Office

Love providing outstanding customer service and want to work for a world-renowned data centre?


LOOK NO FURTHER!


JOB TITLE: IT Customer Service - Spanish Speaking


COMPANY: International Data Centre!


CONTRACT: Permanent


HOURS: Shift patterns between 07:30am-19:30pm (8 hour shifts)


START: ASAP


SALARY: £28,000+ bonus and allowance


LOCATION: Liverpool Street


CULTURE: Tech savvy, buzzy and professional data centre!


WOW FACTOR: Excellent opportunity to work for a super dynamic, fast moving and established data centre!


Our client is a super impressive international data centre who are looking for an exceptional Spanish speaking Customer Service Agent to join their Customer Service team. You will act as the first point of contact for all customers ensuring that queries and requests are managed to the highest standards of customer satisfaction!


Our client is looking for tech lovers who always deliver customer service excellence!


DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:


Responsibilities



  • Act as a first point of contact for all Customer Service requests

  • Handling customer service requests either via phone, email, and customer self-service portal

  • Provide regular updates to ticketing systems whilst progressing customers' enquiries and issues through to resolution

  • Liaising and escalating within the company's departments to ensure minimum disruption and downtime on our services.

  • Providing 1st line support and troubleshooting on the customer self-service portal

  • Effective & timely management of customer cases within defined SLAs

  • Ensuring response times for handling internal stakeholder requests are within defined OLAs

  • Maintaining and updating critical customer information on the customer contact database where applicable

  • Participating and promoting Customer Service improvement initiatives to ensure excellent customer service is provided.

  • Contributing to ongoing process improvement projects by identifying opportunities to increase quality and efficiency.


SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:



  • Demonstrable experience of strong administration and customer service skills

  • Strong communication skills

  • Excellent organisational skills, good attention to detail, ability to prioritise tasks and adhere to deadlines

  • Excellent interpersonal skills and a good team player

  • Keen attention to detail

  • Adapt to new systems quickly


NB: If this company and position appeals to you then please apply your CV on-line and please send your CV to liverpoolstreet@office-angels.com


Advertised by Office Angels, Liverpool Street branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted


For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lucy Engstrom