Customer Service Advisor

  • Location
    Smethwick, West Midlands
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
  • OrganizationType

JOB TITLE: Customer Service Advisor

HOURS: 8AM - 4:30PM or 09:00 - 5:30PM

LOCATION: Smethwick

SALARY: £24000


BENEFITS: 26 days holiday, plus Bank Holidays, free onsite parking, Excellent Pension Scheme, very friendly, down to earth and sociable working environment.

Would you like to join the dynamic team of a market-leading manufacturing company as part of there outstanding customer service team and be a part of a company with a rich 200-year history? Would you enjoy a position where every day brings new opportunities and exciting challenges? If so... read on!! This fantastic opportunity will allow you to step into a role where you'll be the voice of the company, ensuring a seamless and exceptional experience from start to finish.

This role:

    • First point of contact for customer enquires via phone and email

    • Take ownership of tasks to meet service level agreements

    • Qualify customer requirements and reduce customer downtime

    • Build and maintain relationships with customers to ensure first service is always provided

    • Maintain and update customer records

    • Process purchase order requirement

    • Maintaining records

To excel in this role, all we ask is that:

    • Excellent communicator

    • Proficient on MS Office and CRM systems

    • Ability to work to tight deadlines and SLA's

    • A warm and professional manner

    • Good attention to detail

Next Steps:

If you're interested in this position and have the skills and attributes listed above, then please apply today or for more information contact Sophie on 0121 633 4999 /

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Sophie Pugh