Customer Service Advisor *Perm+great training+modern offices*

  • Location
    Ashford, Kent
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
  • OrganizationType

Job Title: Customer Service Advisor

Location: Ashford, office based, really modern offices

Salary: £22,750 + up to £3k a year bonus (Paid monthly = £750)

Hours: Monday-Friday, 8:30am - 5pm or 9am-5:30pm, with 1 hour unpaid lunch

Reasons to work at this company:

  • A Global company who have a family feel in Ashford

  • A company who is proud to provide sustainable products

  • Free parking close to the town centre

  • A very supportive Customer Service Manager

  • An exceptional 3 month training programme

  • Career progression opportunities

  • Modern offices with hydraulic desks allowing you to sit or stand at your desk

  • Fun charity events

  • Yummy food treats on a Friday and cakes for Birthdays

  • 20 days annual leave increasing to 25 days annual leave after 2 years

The position:

An exciting opportunity has become available for a passionate Customer Service professional at this Global, interesting and fun company.

Your key responsibilities as a Customer Service Advisor would be:

  • Effective and Efficient handling of customer enquiries (stock availability, delivery- times, special production enquiries and preparations & price).

  • Order acceptance and order-entry.

  • Be responsible for own order book to ensure supply within agreed delivery schedules.

  • Ensure the correct invoicing of materials supplied.

  • Receive orders from customers and process them in accordance with designated Company procedures.

  • Availability checks on products and services, negotiate with planning concerning production.

  • To continually monitor the progress of customer orders to ensure successful completion and keep customers up to date on their order.

  • Liaise with customers and colleagues to ensure that deliveries are made, on time, first time, whilst always giving excellent customer service.

  • Establish and grow relationships with the customer base.

  • Awareness of the product ranges on offer and alternative solutions.

  • Give technical information, where possible, to customers or refer to appropriate person.

  • Confirm that all customer orders are correct regarding product and price.

  • Pro-actively call customers and the external sales teams as required.

  • Deal with all other issues relevant to orders and similar requests e.g. proposals for special projects, order confirmations, pro-forma invoices and documents.

  • Address occasional customer complaints and escalate where required.

  • Be the key contact between customers, external sales and business centres

We would love to speak to candidates with the following skills and attributes:

  • Experience of working in a Business to Business (B2B) environment

  • Experience of working in an office based customer service role

  • SAP experience would be an advantage but not essential

  • A friendly positive attitude

Next steps:

If you have the above skills and experience then please apply - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nicola Hamley