Customer Service Advisor

  • Location
    Manchester, Manchester
  • Category
    Customer Service - Call Centre - Inbound
  • Contract Type
    Permanent
  • Salary
    £25,500.00/Year
  • OrganizationType
    Home/Office

Customer Service Advisor


Not for profit organisation


Manchester City Centre, hybrid working


£25,500 per annum + excellent benefits



Please note recruitment schedule below and only apply if you can commit to the start date and training period.



Office Angels are currently recruiting for Customer Service Advisors to join our client based in Manchester City Centre.



Duties will include:




  • Deal with incoming phone calls, emails and live chat requests

  • Updating the internal system

  • Meet all deadlines and service level agreements

  • Comply with GDPR and confidentiality

  • Assist colleagues when required



We are looking for candidates with:




  • Previous experience in a customer service environment, ideally dealing with a mixture of phone, email and live chat enquiries

  • Experience of relevant software including MS Word, Excel, Outlook and internal bespoke systems/CRMS

  • Understanding of GDPR and confidentiality

  • Ability to work within strict policies and procedures

  • Strong communication skills including first class written skills

  • Excellent interpersonal skills with the ability to work well with others

  • Great organisational ability and attention to detail




Salary: £25,500 per annum


35 hours per week, Monday - Friday


30 days holiday


Pension


Private medical



Recruitment Schedule:



Closing date: 21/06/24


Interviews: w/c 08/07/24 and 15/07/24


Start: 09/09/24


Training period will last 9 weeks from this date and no annual leave can be taken during this time.


All employees will be required to attend the office full time during the training period and hybrid working will only be signed off once training is complete.



If you are interested and meet the above criteria please send your CV ASAP to carla.smiles@office-angels.com or call the branch on 0161 832 7600 if you have any queries. Due to the high volume of CVs we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion.

Office Angels is an equal opportunity employer

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lizzie Kelly