Customer Service Advisor

Role: Customer Service Advisor


Duration: Temporary - 12 weeks


Start Date: October 2020


Location: Leeds City Centre


Hours: 40 hours per week


Office Angels are searching for an excellent customer service advisor with telephony customer service experience to join our Leeds centre-based client on a temporary basis.



This role is accountable for responding to all customers' enquiries received into the contact centre about its products and services through phone and email communication,maintaining the highest levels of service.


Responsibilities



  • Offer an excellent service experience to customers, answering queries predominantly by telephone but also e-mail

  • Aim to resolve all our customers' queries at first contact in a polite and professional manner

  • To maintain accurate records of all customer enquiries and correspondence

  • To ensure that the company returns database is accurately maintained and that completed records are updated

  • To process all enquiries within the service standards set by the company including any associated administration duties


To be considered for this opportunity, you must have:



  • Customer service experience on the telephone

  • Ability to use your initiative and resolve customer queries

  • Computer literate with MS Office experience including Word and Outlook


Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3 days, please note that your application has not been successful on this occasion.



Office Angels is an Equal Opportunities Employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy


To speak to a recruitment expert please contact Stacey Hodgson