Customer Service Advisor - Immediate Start!

  • Location
    Brighton, East Sussex
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Temporary contract
  • Salary
    £ 9 - £ 10 / Hourly
  • OrganizationType
    Office

JOB TITLE: Customer Service Advisor


LOCATION: Brighton


HOURS: 9 - 5.30 pm with up to 2 days covering 10.30 am till 7 pm shift Monday to Friday


DURATION: 3 weeks


SALARY: £10 per hour PAYE


Key responsibilities:



  • Provide first class customer service, striving to exceed customers' expectations, managing incoming enquiries by phone, email, chat and admin systems

  • Provide 4 hr turnaround time for all customer enquiries, course related questions, and feedback, focussing on best case practice.

  • Perform course health checks and website audits on a quarterly basis

  • Liaise with the Marketing Team regarding promotions, discounts and offers



  • Apply cross-selling techniques where appropriate

  • Support with the course offering, course bookings, group numbers, centre capacity and other logistical aspects of the course delivery



  • Help monitor and manage all student feedback, providing resolutions and solutions to exceed customer satisfaction


What we are looking for:



  • Confident communicator with a positive and enthusiastic attitude, excellent telephone manner

  • Focused and detail-orientated

  • Excellent people, organisational and time management skills

  • Proven experience of working to deadlines whilst maintaining efficiency

  • IT literate (Excel, Outlook etc)

  • Ability to work under pressure and to deadlines and stay calm



Next steps:



  • Apply today, the client is looking for someone to interview and start immediately!

  • This position will be working from an office with COVID-19 procedures in place

  • Please apply today with your up to date CV

  • If you experience any issues applying, please send your CV along with the name of the role you are applying for to brighton@office-angels.com


Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:



  • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after

  • Eye care vouchers and money towards glasses should you require them for VDU purposes

  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice

  • Weekly pay

  • Pension scheme option (with employer contributions)

  • 28 days paid annual leave (Based on a weekly accrual)


If you are interested in this role and wish to be considered, please apply with your CV now!


Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.


Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lucy Kneller