Customer Service Advisor

Do you pride yourself on delivering excellent customer service? Are you looking for a fun, buzzy office environment to work in? Are you looking for a Monday to Friday role? If so... look no further!


JOB TITLE: Customer Sales Administrator


LOCATION: Ilminster, Somerset


SALARY: £18,000 PA


HOURS: Monday to Friday, 8:00am- 4.30pm or 8:30am - 5:00pm


BENEFITS: 25 days annual leave plus Bank Holidays, established and reputable company, friendly and welcoming team environment, person-centred company with good core values, bright, modern and spacious offices with good kitchen facilities and free car parking.


THE ROLE: We have an exciting opportunity for a pro-active and passionate individual with exceptional customer service skills to join an friendly and down to earth team in the after sales department, working for an established and specialist company who produce high spec products. The role will involve dealing with customer sales enquiries by telephone, e-mail and post; receiving, assessing and processing sales orders accurately on the system; and any other duties appointed by the Customer Services Manager or Team Leaders to ensure smooth running of the department.


MAIN RESPONSIBILITIES:



  • Assisting and responding to all contacts made to the customer service department received via telephone, letter, email & sales referrals.

  • Dealing with customer enquiries, complaints and compliments, ensuring the highest priority is placed on identifying and satisfying customer needs within the department guidelines, ensuring the brand proposition is met.

  • Providing support for both internal and external customers.

  • Assessing and executing each order in terms of its customer requirements, including resolving queries related to product, price, delivery & general service issues received from all channels.

  • Engaging the customer in conversation about projects and offer synergistic products.

  • Updating all aspects of customer records to maintain quality databases.

  • Developing an organised work flow and methodical approach which will meet customer time frames, within office working practices.

  • Using the CRM system to process sales orders with a high level of accuracy.

  • Achieving high levels of customer care which are best in class and comply with company guidelines, escalating issues where necessary to management.

  • Demonstrating a comprehensive knowledge of website and product range.

  • Ensuring rapid and accurate communication with other personnel/departments as required; directing any unresolved issues to the relevant personnel/department which could be either internal or external.

  • Recognising and highlighting recurring consumer and product issues to management.

  • Understanding the refund/returns policy and procedures.

  • Carrying out other such activities in accordance with the company's outlook including usage of company software, maintaining accurate record of sales opportunities in accordance with company policy.


The successful applicant must be professional and polite with a confident telephone manner, high attention to detail and accuracy along strong IT skills. Prior experience working within an office environment is preferred however experience in providing high levels of customer service is essential, with the ability to work well in a team and independently.


This truly is an exciting opportunity for someone who enjoys a busy and varied role, working for a company that really value their staff.


If you are interested in finding out more then please get in touch today by applying online or sending your CV directly to nicole.chipperfield@office-angels.com, alternatively you can call the team on 01823 285440 for more information.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Catherine Knight