Customer Service Advisor

  • Location
    Derby, Derbyshire
  • Category
    Customer Service - Call Centre - Inbound
  • Contract Type
  • Salary
  • OrganizationType

We have an exciting opportunity for an experienced Customer Service Advisor to start in December to be part of a small team reporting into a Manager, you will work for a reputable company based in Daley Abbey in Derby.

As the Customer Service Advisor your working hours are Monday-Friday office hours working a 39.5 hours a week and must have experience in a similar role

As the Customer Service Advisor your duties are listed below

Handles requests from customers in a local site/depot or branch environment. Includes

new account and pricing set up, order entry and queries and internal communication with operations and sales teams

Banking, dealing with customers and their queries and enquiries

Raises manual notes for permitted scenarios and updates Manual Log

Raises credit notes adhering to the credit note request procedure

Takes payments from customers and reconciles banking for gas (and equipment, if


Calculates commission payments to agents and makes adjustments to cylinder holdings

Completes manual template to create Proforma Invoices as required

Provides rapid resolution to issues and assesses when a contact requires escalation or

referral to an expert

Develops and maintains knowledge of products, services and systems as required

Identifies sales opportunities for referral to the sales team

Develops strong long term relationships with customers and agents to fully understand

their needs

Provides proactive service to select customers based on outbound contact

Manages work within KPI / target framework to optimise customer experience and


To be successful in the role of Customer Service Advisor we are looking for the following attribute

Confident and clear communication skills across all contact channels

Capable of prioritising workload and solving problems

Able to remain focused in a busy telephone environment

Willingness to learn about industry, products, customer and agent requirements

You also receive the following benefits as the Customer Service Advisor

WPA Health cash back Scheme

4% Pension

20 days holiday plus Bank Holidays (additional 1 day for every year of service up to 25 days)

Health assured mental health assistance programme

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Michelle Jackson