Customer Service Advisor

  • Location
    Derby, Derbyshire
  • Category
    Customer Service - Other Customer Service
  • Contract Type
    Permanent
  • Salary
    £21,000.00/Year
  • OrganizationType
    Office


We have an exciting opportunity for an experienced Customer Service Advisor to start immediately to be part of a small team reporting into a Manager, you will work for a reputable company based in Daley Abbey in Derby.


As the Customer Service Advisor your working hours are Monday-Friday office hours working a 37.5 hours a week and must have experience in a similar role


As the Customer Service Advisor your duties are listed below


Handles requests from customers in a local site/depot or branch environment. Includes


new account and pricing set up, order entry and queries and internal communication


with operations and sales teams


Raises manual notes for permitted scenarios and updates Manual Log


Raises credit notes adhering to the credit note request procedure


Takes payments from customers and reconciles banking for gas (and equipment, if


applicable)


Calculates commission payments to agents and makes adjustments to cylinder holdings


Completes manual template to create Proforma Invoices as required


Provides rapid resolution to issues and assesses when a contact requires escalation or


referral to an expert


Develops and maintains knowledge of products, services and systems as required


Identifies sales opportunities for referral to the sales team


Develops strong long term relationships with customers and agents to fully understand


their needs


Provides proactive service to select customers based on outbound contact



Manages work within KPI / target framework to optimise customer experience and


productivity



To be successful in the role of Customer Service Advisor we are looking for the following attributes:


Confident and clear communication skills across all contact channels


Capable of prioritising workload and solving problems


Able to remain focused in a busy telephone environment


Willingness to learn about industry, products, customer and agent requirements



You also receive the following benefits


WPA Health cash back Scheme


4% Pension


20 days holiday plus Bank Holidays (additional 1 day for every year of service up to 25 days)


Health assured mental health assistance programme

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Michelle Jackson