Customer Service Advisor- Construction Industry

  • Location
    Dartford, Kent
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
    £ 26000 - £ 26500 / Year
  • OrganizationType

Job Title: Customer Service Advisor

Industry: Construction

Contract Type: Permanent

Salary: £24,000 - £26,000 per annum

Working Pattern: Full Time 9am-5pm Monday to Friday

Office Based

Are you a skilled problem-solver with a passion for providing exceptional customer service? Are you looking for a new opportunity to showcase your skills in the construction industry? If so, we have the perfect role for you!

We are currently seeking a Customer Service Advisor to join a dynamic team in the construction sector. As a Customer Service Advisor, you will play a vital role in ensuring clients receive the best possible service, keeping them satisfied and loyal. This is a permanent, full-time position offering a competitive salary of £26,000- £26,500 per annum.

Key Responsibilities:

  • Respond promptly to customer enquiries via phone, email, and social media platforms

  • Process customer orders via email and phone on Company CRM system

  • Provide accurate information and solutions to customer issues, complaints, and requests

  • Liaise with internal departments to ensure prompt resolution of customer problems

  • Account Manage around 20 regular clients

  • Keep accurate records of customer interactions, transactions, and complaints

  • Stay up-to-date with industry knowledge and product information to ensure accurate and efficient customer service

Desired Skills and Qualifications:

  • Previous experience in a customer service role, preferably within the construction industry

  • Excellent communication skills, both verbal and written

  • Strong problem-solving and decision-making abilities

  • Proficient in using CRM software and MS Office applications

  • Knowledge of construction processes and terminology is a plus

Perks of the Role:

  • Competitive salary with potential for salary progression with reviews

  • 22 days holiday + bank holidays and company pension scheme

  • Opportunities for career development and advancement within the organisation

  • Free Parking

  • Lovely offices closely situated to Cafes, Shops and Nature

  • Regular team social events

  • Christmas Shutdown

To apply, please submit your CV and we will be in touch if your experience is suitable for the role. We look forward to receiving your application!

Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Laura Cook