Customer Service Advisor - Charity - 26 Days Holiday +BH

  • Location
    Poole, Dorset
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
  • OrganizationType

Are you passionate about making a difference in your community? Do you possess exceptional customer service skills and thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join a team as a Customer Services Advisor at one of the UK's largest charities.

Employees are offered a competitive benefits package, including:

  • Starting with 26 days of annual leave, which increases up to 30 days with length of service.

  • Outstanding pension scheme to secure your future.

  • Car share or cycle to work scheme to promote a sustainable commute.

  • Dental and health cash plan for your well-being.

  • Additional perks and incentives.

  • Hybrid working once probation is passed


  • Receiving and making calls with existing supporters, providing them with outstanding service and support.

  • Delivering professional, speedy, and appropriate responses to customers, resolving issues, and offering gratitude for their support.

  • Assisting with various administration tasks as required, ensuring accurate and efficient record-keeping.

  • Maintaining a comprehensive understanding of organisationally processes and utilising multiple systems effectively to provide excellent support in a dynamic environment.


  • Proven experience in office/contact centre telephone work, ideally in a customer contact centre.

  • Excellent customer service skills with a positive can-do attitude, dedicated to delivering exceptional support.

  • Strong team player with proactive and collaborative approach.

  • Attention to detail, ensuring accuracy in both verbal and written communication.

  • Proficient in using various computer systems and applications.

The next steps…

  • Call Olivia Morgan today at Office Angels, South Coast to discuss your application 01202 557789 /

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Olivia Morgan