Customer Service Advisor

  • Location
    Birmingham, West Midlands
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
  • OrganizationType

Job Role: Customer Service Advisor

Salary: £22,000 per annum, rising to £22,500 after probation

Location: Birmingham

Working hours: Monday to Friday, 8.00am - 4.30pm and 9.00am - 5.30pm (weekly rota)

Company Benefits: Rewarding salary increase after 2 years' service, quarterly performance-based bonus, 21 days annual leave plus bank holidays and an extra day off for your birthday, 2.5% company pension contribution, cycle to work scheme, private medical care, pizza team social days and much more!

Are you looking for a rewarding job? Do you like to support and help others? Do you want to feel good and have a sense of belonging? If so, we are looking for x3 Customer Service Advisors to join a fantastic award-winning organisation who are the largest provider of language services within the West Midlands.

Your new employer: An established business who are stepping into a new phase of growth with exciting future plans ahead! This company are well known for their customer centricity, and they pride themselves on delivering service excellence throughout their client's journey…. they need you to continue driving this forward! As a Customer Service Advisor, you will be responsible for receiving enquiries and managing queries from the start to finish.

Key Responsibilities -

  • Answering telephone enquiries and resolving problems

  • Delivering outstanding customer service at every opportunity to all clients and sub-contractors

  • Fulfilling new client requirements and manage general queries

  • Maintaining accurate records of all communications within a bespoke database

  • Updating job knowledge by participating in training, where required

  • Proactively able to work within a team but also independently

  • Understanding and deliver the service objectives in line with KPIs

Skills / Experience Required -

  • Previous customer service experience

  • Possess strong problem solving and negotiation skills

  • Ability to work in a fast-paced environment

  • Excellent phone manner and command of English

  • Attention to detail and organised

  • Efficiency and resilience

  • Ability to stay calm under pressure

  • Display a willingness to learn

  • Competent Microsoft Office Skills

Immediate starts available for the successful individuals, please don't delay with applying! We look forward to hearing from you! If you would like to have a conversation in the first instance, please contact Kiran Bains on 0121 633 4999 or

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Kiran Bains