Customer Service Advisor


Building relationships with customers and delivering outstanding customer service; ● Dealing with a high number of telephone calls and emails; ● Accurately administrating orders from quote to delivery, which includes but not limited to:- ○ Issue quotes to distributors and deal with any enquiries ○ Raise orders on our operating systems ○ Preparing orders for printing ○ Checking and sending order confirmations to distributors ○ Progress orders/approvals/quotes ● Ensure any customer queries are dealt with in a timely, friendly and professional manner; ● Any recurring issues or areas of concern to be highlighted to the Customer Service Manager; ● Liaise with internal production and despatch functions, as well as Courier Companies; ● Attending Meetings, as directed by the Account Manager or another member of the department Management team; ● Must escalate complaints to the Account Manager or member of the department Management team and have the ability to ensure all accurate information is passed on so that an informed decision is made; ● Upsell where possible and cross sell across both Tancia Ltd T/A The Pen Warehouse and Snap Products Ltd; You'll be a good fit for this role if you: ● Have a positive outlook and a clear focus on customers, process and procedures; ● Demonstrate care and empathy for customers; ● Can work with numbers, you will be quoting and preparing paperwork from our quoting system; ● Achieve high standards of quality, efficiency, and productivity; ● Be inquisitive and ask questions around a customer's order, to either deliver a superior service or upsell a product; ● Must have the ability to be flexible with start and finish times (Hours are 8.30-17.30 Monday-Friday); ● Ability to communicate both verbally and electronically; ● Committed, with a great work ethos; ● Service minded with excellent customer focus; ● Experience of working in an environment where priorities are constantly changing; ● Work with in a team to help achieve one common goal; ● Focused on timely delivery and achievement of customer satisfaction; ● Exceptional interpersonal skills and telephone manner; ● Live within 45 minutes of our HQ, Aldershot Hampshire. Skills ● Excellent levels of written and verbal communication skills ● Computer literate ● At least 1-3 years Customer Service Administrative experience

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Colleen McCluskie