Customer Service Advisor - 6 month FTC

Job Title: Customer Service Advisor - 6 month FTC


Salary: £8.91 per hour + OTE bonus


Hours: Monday - Friday, 9am - 5pm (some Saturdays required)


Location: Manchester



Office Angels are currently recruiting for a large global client who are looking for a Customer Service Advisor based in Manchester, this is a fixed term contract until the end of the year to start ASAP.


A diverse role with customer service at its core, a candidate who has previous experience with internal databases or appointment booking systems would be advantageous however full training will be given. Lots of potential to top up earnings with the client bonus scheme!



Your Key Responsibilities will include but are not limited to:



  • To support the delivery of sales targets and SLA's, issued on a monthly basis

  • Plan, book and generate new appointments by telephone to increase the customer database and potential sales revenue

  • To arrange, re-schedule and confirm appointments in both the clinic and field

  • Achieve pre-determined targets and objectives to contribute to the overall performance of the Contact Centre

  • Accurate input of customer information in line with GDPR and Quality Evaluation

  • Ensure that a professional working environment is maintained at all times

  • Respond to inbound and outbound call activity efficiently and in line with the company values

  • Undertake any other duties as required to ensure the objectives of the Contact Centre and the Business are met



Professional skills, Experience and Attributes Required:



  • Computer literate including basic knowledge of Microsoft Word and Excel

  • A pro-active mindset, with a willingness to be flexible, agile & react positively to change

  • Ability to develop strong working relationships with others

  • Self-motivated with the ability to work with minimal supervision and take ownership to solve problems

  • Strong organisational skills, and the ability to plan and prioritise your own workload

  • Excellent communication and interpersonal skills, both on the telephone and face- to-face



Please apply today with your up to date CV



The Small Print



Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Chloe Singleton