Customer Service Advisor (12 Month FTC)

  • Location
    Ilminster, Somerset
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
  • OrganizationType

JOB TITLE: Customer Sales Advisor - Sales Order Processing

LOCATION: Ilminster, Somerset

SALARY: £18,000

HOURS: Monday - Friday, 8am - 4.30pm or 8:30am - 5:00pm

BENEFITS: 25 days annual leave plus Bank Holidays, established and reputable company, friendly and welcoming team environment, person-centred company with good core values, bright, modern and spacious offices with good kitchen facilities, free car parking.

THE ROLE: We have an exciting opportunity to join our friendly, hardworking, customer focused Sales Order Processing team in the Customer Services department. Working for an established and specialist company who produce high spec products. This role involves dealing with customer sales enquiries by telephone, e-mail and post; receiving, assessing and processing sales orders accurately using EFAC's software; any other ancillary duties as appointed by the Customer Services Manager or Team Leaders.


  • To assist and respond to all contacts made to the customer service department received via telephone, letter, email & sales referrals

  • Dealing with customer enquiries, complaints and compliments, ensuring the highest priority is placed on identifying and satisfying customer needs within the department guidelines, ensuring the brand proposition is met.

  • Providing support for both internal and external customers.

  • Processing sales orders with a high level of accuracy.

  • Places/amends/tracks and cancels orders

  • Thorough understanding of refund/returns policy and procedures.

  • Updating all aspects of customer records to maintain quality databases.

  • Achieving high levels of customer care which are best in class and comply with company guidelines, escalating issues where necessary to management.

  • Demonstrating a comprehensive knowledge of website and product range.

  • Ensuring rapid and accurate communication with other personnel/departments as required; directing any unresolved issues to the relevant personnel / department which could be either internal or external.

  • Recognising and highlighting recurring consumer and product issues to management.

  • To assist other teams within Customer Services when there is a requirement so that the service to customers is not impacted. For example, cover of any absence, incl holidays, sickness and peak times.

The successful applicant must be professional and polite with a confident telephone manner, high attention to detail and accuracy along strong IT skills. Prior experience working within an office environment providing high levels of customer service is an advantage, but not essential. The ability to work well in a team and independently.

This truly is an exciting opportunity for someone who enjoys a busy and varied role, working for a company that really value their staff.

If you are interested in finding out more then please get in touch today by applying online or sending your CV directly to, alternatively you can call the team on 01823 285440 for more information.

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To speak to a recruitment expert please contact Catherine Knight