Customer Service Adviser

  • Location
    Swindon, Wiltshire
  • Category
    Customer Service - Customer Service Assistant
  • Contract Type
    Contractor
  • Salary
    £9.50/Hourly
  • OrganizationType
    Flexible

Office Angels are looking for experienced Customer Service Adviser's to join our client's fantastic team in Swindon, based near the Town Centre.


This will be a Hybrid role, It equipment will be provided and parking available when working in the office.



Hours: Monday to Friday 9am - 5pm (working one Saturday a month with a day off in the week)


Rate: £9.50ph


The main purpose of the role is to provide exceptional level of customer service to all their internal and external customers through various contact channels.



  • To handle incoming enquiries at the first point of contact through various channels including calls, social media, website and web chat and to respond and complete any follow up actions within the agreed service level requirements.

  • To improve the services offered to customers at every available opportunity.

  • To handle all requests for changes to bookings, customer records and membership details and to ensure that all customer records are kept up to date on all databases used in Customer Services with a high level of accuracy.

  • To process payments as appropriate and adhere to Data Protection legislation as standard.

  • To effectively liaise with other departments in English Heritage to achieve the overall organisational goals.



Essential Skills



  • Demonstrable experience of delivering excellent customer service through a range of contact channels (telephone, webchat, email)

  • Must have experience in a Contact Centre environment

  • Experience of working in a high pressure work environment



Call Debby Dunham today on 07709 501571 or email debra.dunham@office-angels.com



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Debra Dunham