Customer Service Adviser - Hybrid

  • Location
    Wigston, Leicestershire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
    £ 24000 - £ 26000 / Year
  • OrganizationType

We have an exciting opportunity for a Customer Service Advisor to work within our Protection team based in Wigston to be part of a small existing team

As the Customer Service Advisor your working hours will be Monday - Friday between 09:00-17:30. Once probation has been passed there is an option to work alternative weeks 08:00 - 16:30 & 09:00 to 17:30 and the potentially of up to 2 days per week at home

As an Customer Service Advisor you will be enthusiastic and willing to learn new things. You will serve both the managerial team and other colleagues by efficiently processing tasks/documents, to help them complete their task quickly and effectively.

The Role & Responsibilities as the Customer Service Advisor

Emailing & calling clients to update them on the status of their application

Using our online system to log all notes & complete tasks on cases

General office admin, post, answering phones

to be successful as the Customer Service Advisor we are looking at you to demonstrate the following

Excellent attention to detail

Ability to stay calm under pressure

Methodical and thorough approach to work

Organised & Reliable

Good at juggling tasks and prioritising

A great team player

A desire to show initiative

Good time management

Knowledge of Word & Excel

Excellent computer skills

Additional Benefits once successful are listed below

20 days holiday + bank holidays

Contributory Pension Scheme

Death in Service

Progression option/Further Qualifications

Discount to Private Medical cover

Sick pay

Company pension

Performance bonus

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Michelle Jackson