Customer Service Administrator/Coordinator

Are you an Administration whizz with excellent Microsoft office skills?

Do you pride yourself on having an excellent Customer Service and Telephone manner?

Are you a natural multi-tasker, quick learner and thrive in a fast paced environment?

Office Angels are collaborating with a long established courier and logistics company for a Permanent Customer Service Administrator/Coordinator. You will be based in West Lothian, 37.5hrs per week, 7.5 hour shifts between office hours, 8am - 6pm. Monday-Friday with some out of hours work required once fully trained.

  • This expanding company that is continuing to grow and needs an enthusiastic, reliable assistant to work full-time in the Operations Department

  • This job offers a challenging variety of tasks and an opportunity to be involved in many aspects of a transport company

  • The position includes taking bookings by phone and email from customers and following up queries so an excellent telephone manner is essential

  • Good keyboard skills and knowledge of excel package are required to ensure speedy responses and professional reporting

  • The successful applicant will have previous experience in a call-centre or transport environment and will be able to demonstrate proven customer care and attention to detail

  • There are many aspects to this position including coordinating jobs with other members of the team, contacting drivers, preparing reports for customers and inter-action with other transport suppliers

  • A hands-on, can-do attitude along with a keenness to progress would be encouraged and a good geographical knowledge of Scotland would be preferred

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Nadia Gray