Customer Service Administrator - Work from Home

  • Location
    Glasgow, Glasgow City
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £18,700.00/Year
  • OrganizationType
    Home

Would you enjoy working from the comfort of your own home?
Do you have previous Customer Service experience?
Would you like to join a growing B2B sales organisation?

We may have the perfect opportunity for you!

The Role - Customer Service Administrator (B2B)

Location - Fully Home Based (initial 3-week training period in Glasgow office)

Starting salary - £18,700K (rising to £20k with regular increments within 12 months)

Hours - 8.30am to 5pm or 9am to 5.30 pm (Monday to Friday)

Benefits
* No daily commute
* Work from your own home
* In-depth and structured training programme
* On site working available occasionally to allow interaction with the wider team

Our client specialise in B2B retail sales and they are looking to add to their Customer Service/Sales Administration team. This is a fantastic opportunity to join an organisation who really takes pride in providing high levels of customer service and this is reflected in the training they provide for the role. You will have 3 weeks minimum of in-depth training on the product range and the internal systems.
Our client wants you to feel confident from the beginning so you can really excel in the role!
The ideal candidate will have previous experience gained within a telephony-based Customer Service role and will have an interest in building relationships with clients.

You will manage enquiries from existing and prospective customers via email and telephone, process sales orders and generate add on sales where appropriate.

The initial training for this role will be office based however the role will be based remotely and you will enjoy the benefits of no rush hour commute from a time or cost perspective.
Hours of work are 8.30am to 5pm or 9am to 5.30pm with one hour lunch break.

Salary - starting £18,700 with salary increase of £325 every three months until £20k.

You will thrive in a fast-paced environment and have a real interest in interacting with customers. Your communication skills need to be well developed and if you have a desire to succeed - then this is the perfect role for you!

What the role involves:

* Manage existing and new relationships with customers
* Upselling products when discussing options with clients
* E-mail management - dealing with incoming enquiries via centralised mailbox
* Issuing quotations
* Liaising with clients regarding lead times
* Tracking sales leads/enquiries and keeping on top of any required follow up
* Answering Inbound calls from customers to track orders/ arrange parts/returns
* Liaising with suppliers and ensuring orders will be processed within agreed timescales

Skills:

* Confident and professional telephone manner
* Comfortable in a sales environment
* Customer focused attitude
* Genuine drive and a desire to get results for clients 
* Have 12+ months continuous Sales/CS experience preferably in an administrative role (desirable)
* Excellent MS Office skills - including Excel

If you are interested in this role, please contact us to discuss your experience and to find out more about our client on 0141 226 4041.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Victoria McEwan