Customer Service Administrator

Customer Service Advisor


Based: Wimbledon


Salary: £19,000


Permanent


Working for a world leading supplier, within the beauty industry.


The Customer Sales team (CSA) are responsible for ensuring that customer's relations and experiences with our company are upheld to the standards that we have worked many years to achieve. As the mouthpiece of the company, the CSA will be the primary contact point for incoming telephone calls in addition to providing an effective and consistent service when dealing with customer orders. The CSA team will spend on average 80% of their day processing orders received from customers and addressing any problems that may arise.




Main Responsibilities & Duties:



  • Answering the telephone - dealing with customer queries or directing calls to the relevant person/department.

  • Inputting orders and sending the pro-forma invoices to the customers for confirmation

  • Liaising with Accounts team & Warehouse to ensure orders are processed as quickly as possible with the least amount of delay operating a first-ordered-first-picked basis.

  • Clerical duties.


Customer account handling:


Each member of the CSA team will be allocated a particular group of customers; a selection of London & Outer-London customers. It will be each member's responsibility to know who their customer's are and to know the specific ordering deadlines for each of their customers. CSA members will familiarise themselves with their customer group and understand their customer's ordering habits where possible.



  • Inputting orders received, email or via the Sales Advisors.

  • Sending Pro-forma invoices informing customers of the estimated cost of the order and any items out of stock, therefore offering alternative items to ensure maximum sales are made with every order. Also discussing with any changes to their order.

  • Liaising with Accounts Team to discuss payment terms and overdue payments that may delay the order.

  • Liaising with Warehouse Team where necessary to prioritise orders that require fast-tracking.

  • Calling customers to arrange payment for those who prepay.

  • Liaising with Sales Team rep responsible for corresponding customer account to keep up to date with special prices, promos and incoming orders.



Telephone Communications:


The CSA team with answer most of the companies incoming calls and therefore must be on hand to respond to the telephone as and when it rings. Their telephone manner must be clear and concise. Take messages where necessary and should a colleague require your assistance with a call from one of your customers you must, where possible, make yourself available to deal with the call personally. There maybe any type of call that could come through that would concern the CSA team:



  • Price enquiries. CSA members must make sure the correct information is given - if in doubt, liaise with Sales Team.

  • Picking or input errors on an invoice or short delivered items.

  • Enquiries from new businesses who wish to begin ordering - explaining ordering procedure, sending out New Account Form, Catalogue and any other relevant literature.


Clerical:


The CSA team have their own filing responsibilities with each member taking charge of their own customer group. Each member will make sure that:



  • Orders are filed at the earliest convenience

  • Outstanding paper work is kept to a minimum



Customer Service:


When a customer arrives to the showroom or to collect an order the CSA team will be available to welcome them, offering drinks and assistance.


Showroom visits will be covered by the CSA team in the event of a Sales Team members not being present or unavailable. Full training will be given. CSA will provide support for customers preparing orders and giving advice on products.


Expediting Orders:


The CSA team hold the responsibility of arranging courier collections.




Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Joan Collins