Customer Service Administrator


Customer Service Administrator

Role: Customer Service Administrator

Location: West Wickham

Salary: £22,000 - £24,000 per annum

Job type: Temp to Perm/ Permanent

Benefits: 20 days annual leave with 8 bank holidays- this increases after 3 years of service, private medical insurance, free parking, 9% pension contribution

We have teamed up with one of our clients based in West Wickham looking to recruit for a Customer Service Administrator to join their Housing and Maintenance team. You will be the first point of contact and provide a comprehensive administrative service across departments. For more details please call or email Dolly on 0208 464 5225,


  • Provide a first point of contact for head office via phone, email and welcome visitors to head office

  • Responsible for resident enquiries, queries and complaints, relating to maintenance and lettings & sales

  • Assist with day to day administration including photocopying, logging and distributing incoming and outgoing post, e-mails and general office duties.

  • To manage all reported maintenance logging these accurately in line with agreed system procedures

  • Maintain an effective key management system, ensuring general, void and tenanted keys are always securely held and correctly tracked

  • To handle all the administration relating to our regular team meetings, including booking meeting rooms, circulating all papers and taking minutes

  • To answer and deal with enquiries on telephone, email and person

  • Assist in the maintenance of stationery and office equipment and seek value for money from suppliers

  • Manage all pre-tenancy procedures

  • Process all tenancy paperwork within the agreed timescale

  • Manage the relet/void process minimizing the time a property is vacant within set targets

  • Provide viewings to potential residents of properties and carry out sign ups to tenancies

  • Provide administrative support to colleagues as required.


Person Specification

  • Understanding and experience of working in a customer focused service environment

  • Demonstrable knowledge of the social housing sector and maintenance experience is desirable

  • Knowledge of IT software, Microsoft office, word, excel & outlook

  • Excellent verbal and written communication skills

  • Excellent organisational skills with the ability to priorities and work to tight deadlines

  • Ability to use own initiative

  • Understanding and empathy with older people and their needs

  • Ability to analyse data and produce written reports

  • Good standard of education including GCSEs in Maths and English

Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.

If you would like to speak to us about this opportunity, please do get in touch with Office Angels Bromley on 0208 464 5225, alternatively email with your CV.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Dolly Ladds