Customer Service Administrator

  • Location
    Wellington, Somerset
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £ 20000 - £ 22000 / Year
  • OrganizationType
    Office

JOB TITLE: Customer Service Administrator


LOCATION: Wellington, Somerset


SALARY: £20K - £22K PA DOE


HOURS: 7:45am - 5pm Monday to Thursday and 8:30am - 12.30pm Friday.


BENEFITS: 25 days holiday plus Bank Holidays, Pension Plan, early Friday finish, free parking, friendly and down to earth team.


THE COMPANY: A well-established and highly reputable distribution business. They are a leader in their industry and have excellent staff retention.


THE ROLE:



  • Answer calls and respond to emails.

  • Handle customer inquiries both by phone and by email.

  • Enter new customer information into system.

  • Update existing customer information.

  • Identify and escalate priority issues.

  • Route calls to appropriate resource.

  • Follow up customer calls where necessary.

  • Document all call information according to standard operating procedures.

  • Complete call logs.


SKILLS / KNOWLEDGE / EXPERIENCE:



  • Customer service experience in an office setting.

  • Proficient computer skills.

  • Accurate data input skills.

  • Team player.

  • Excellent verbal and written communication skills.

  • Passionate about customer service.


Next steps…If you have the relevant skills and experience for this role and you would like more information, please apply online or call the team on 01823 285440. You can also email your CV to taunton@office-angels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Catherine Knight