Customer Service Administrator

Office Angels - Stirling have an exciting opportunity for an experienced Customer Service Administrator to join an established team to cover a period of leave. This is a temporary assignment and will run on a week to week basis for a period of 4-6 weeeks with the potential to be extended.

Hours of work are: Mon-Fri 8.45-5.30 with an earlier finish on Friday. This role will be office based.

The ideal candidate will have previous experience within a reactive role and must be confident handling incoming enquiries and complaints and working to strict deadlines.

What you'll do:

  • Provide outstanding customer service to customers by telephone and email

  • Be the first point of contact for escalations and be able to take reasonable steps to resolve the issue within agreed timescales and in a professional manner

  • Liaise with contractors and suppliers regarding works and ensure customers are kept up to date

  • Prepare invoices

  • Collating customer information and update reports.

  • Have a strong knowledge of products and the ability to offer solutions to problems and issues raised by customers.

  • First point of contact for inbound calls from customers and answering enquiries

  • Administration duties to support the Sales team

  • Liaise with various departments to ensure customer queries are dealt with in a timely manner

  • Sourcing specialist contractors as required

What you'll need:

  • Proficiency with all products in MS Office Suite (especially Excel)

  • Customer oriented attitude

  • Excellent customer service skills

  • Good written and verbal communication skills

  • Self-motivation and a high work rate coupled with the ability to work on own initiative and think on your feet

This role will suit confident and articulate individuals who are keen to deliver the highest levels of customer service.

If you are interested in this role please apply today or if you would like to have a confidential chat please call Amy Dunlop on: 01786 849029

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

  • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after

  • Access to discount vouchers with many high street brands

  • Eye care vouchers and money towards glasses should you require them for VDU purposes

  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice

  • Weekly pay

  • Pension scheme option (with employer contributions)

  • 28 days paid annual leave (Based on a weekly accrual)

  • Statutory Sick Pay in the unfortunate event you find yourself under the weather

  • Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues

  • Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Victoria McEwan