Customer Service Administrator

  • Location
    Solihull, West Midlands
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £20,000.00/Year
  • OrganizationType
    Office

Job Role: Customer Service Administrator


Salary: £20,000 depending on experience


Job Type: Permanent


Hours: Monday - Friday full time 8:30 - 17:00


Location: Solihull


Benefits: 27 days annual leave plus bank holidays, Free Parking,


Job Role:


Our client, a family run business are looking for a Customer Service Administrator to support the office based in Solihull. As the link between the customer and the wider business you will need to ensure excellent communication is achieved. Working in a small team your role will become an integral part.


Job responsibilities of the Customer Service Administrator:



  • First point of contact for incoming enquires, providing the highest level of customer service

  • Processing customers transactions such as orders and quotes

  • Maintaining and building long-term relationships with customers

  • Monitoring the progress of orders and advising clients of changes at all times

  • Liaising with internal department and external suppliers to process orders

  • Problem solving with any ordering issues

  • Customer service from start to finish

  • Chasing couriers or suppliers


The ideal Customer Service Administrator will possess:



  • EXCELLENT telephone manner and experience of providing 5* Customer Service

  • Be confident with a strong work ethic

  • Accuracy and attention to detail

  • Proficiency in using computer and office software such as Microsoft Excel & Outlook

  • Relevant experience of working in a busy, fast paced environment

  • Very well organised and able to work both independently and as part of a team


If you are interested in this position please click APPLY today or contact sophie.pugh@office-angels.com for more information

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Sophie Pugh