Customer Service Administrator, Sheffield

Customer Service Administrator


Temporary to permanent position - Full time


Monday to Friday - 8:30am-5:30pm


£20,000pa


Free parking



The opportunity to join an established debt collection agency as a Customer Service Administrator / Debt Resolution Officer has opened with our client based in Sheffield. You will be working as part of a small, friendly team. This is initially a temporary post with the potential to be made permanent.


Duties include:



  • Managing inbound and outbound calls with a view to collecting outstanding balances

  • Updating the system with accurate notes

  • Provide professional front line support to field engineers and clients

  • Allocate work to field engineers whilst being commercially aware

  • Manage relationships with field engineers and external suppliers to co-ordinate visits, court attendance and disconnections


Desired skills:



  • Excellent communication skills - both written and verbal

  • Ability to work calmly and methodically

  • Ability to listen and offer solutions accordingly

  • Ability to priorities and manage workloads throughout the day

  • Previous experience of liaising with customer and clients via phone & email is essential for this role.



For further information please contact Jess Nortrop on jess.nortrop@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Jess Nortrop