Customer Service Administrator, Sheffield

Customer Service Administrator

Temporary to permanent position - Full time

Monday to Friday - 8:30am-5:30pm


Free parking

The opportunity to join an established debt collection agency as a Customer Service Administrator / Debt Resolution Officer has opened with our client based in Sheffield. You will be working as part of a small, friendly team. This is initially a temporary post with the potential to be made permanent.

Duties include:

  • Managing inbound and outbound calls with a view to collecting outstanding balances

  • Updating the system with accurate notes

  • Provide professional front line support to field engineers and clients

  • Allocate work to field engineers whilst being commercially aware

  • Manage relationships with field engineers and external suppliers to co-ordinate visits, court attendance and disconnections

Desired skills:

  • Excellent communication skills - both written and verbal

  • Ability to work calmly and methodically

  • Ability to listen and offer solutions accordingly

  • Ability to priorities and manage workloads throughout the day

  • Previous experience of liaising with customer and clients via phone & email is essential for this role.

For further information please contact Jess Nortrop on

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To speak to a recruitment expert please contact Jess Nortrop