Customer Service Administrator


A fantastic opportunity has arisen for a customer focused administrator to join a well known Training and Consultancy company in Plymouth.

JOB TITLE: Customer Service Administrator

LOCATION: Plymouth

HOURS: 37.5 hours per week, Monday to Friday

SALARY: £18, 000 - £19, 000 Per Annum Dependent on Experience

BENEFITS: Generous annual leave, free parking, pension scheme, friendly and supportive team

THE COMPANY: This training and consultancy company, who are nationally recognised for their outstanding client service, are looking for a new member to join their friendly team in Plymouth. Established for many years, this company delivers a range of services across a number of industries and has an impressive portfolio of clients across the country.

THE ROLE: Working within the Sales and Customer Service Team you will be the first point of contact for existing and new clients, providing a welcoming and professional service. You will also liaise with internal teams regarding client requirements helping to resolve all issues and queries.


  • Answering phone calls and responding to email enquiries

  • Acting as initial point of contact providing information on the company's products and services to existing and prospective clients alike

  • Transferring calls to the respective departments

  • Taking bookings from clients, checking availability, inputting these onto the system, taking payment and sending confirmation

  • Liaising with internal teams to resolve queries for clients

  • Supporting with sales team admin


  • Excellent customer service and client care

  • Ability to build a rapport with clients and provide an excellent level of service

  • Ability to think on your feet and deal with a variety of situations

  • Initiative and can do approach to work

  • Ability to work independently

  • Polite, friendly and professional telephone manner

  • Good computer skills (including Microsoft word and database management)

TO APPLY: If you are interested in this role we would love to hear from you. Please call Alex on 01392 426200 or email

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Evie Middleton