Customer Service Administrator

  • Location
    Nottingham, Nottinghamshire
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Temporary contract
  • Salary
  • OrganizationType

Job Title: Customer Service Administrator

Location: Nottingham City Centre (hybrid - 60% office, 40% home)

Contract Details:

- Contract Type: Ongoing Temporary

- Start Date: ASAP

- End Date: End of September (possibility of extension)

- Contract Length: 3 months initially

- Working Pattern: Full Time

Rate: £12.27 per hour

About Our Client:
Our client, a public sector organisation, is seeking a motivated and customer-focused individual to join their team as a Customer Service Administrator. Located in the heart of Nottingham, our client offers a vibrant and inclusive work environment with the opportunity for hybrid working. If you are passionate about providing excellent service and are looking for a temporary position with a highly reputable organisation, this role is perfect for you!

Benefits & Perks:
* Competitive hourly rate
* Hybrid working options
* Enhanced holidays after 12 weeks (32.5 days holiday + stat days)
* Professional development opportunities
* Supportive and inclusive work culture

As a Customer Service Administrator, your main responsibilities will include:

* Ensuring all administrative tasks are carried out effectively and to a high standard
* Providing excellent service to internal and external customers, responding to queries and complaints in a timely manner
* Utilising systems and information to answer queries and maintain accurate records
* Supporting data input and retrieval processes
* Participating in risk assessment processes
* Contributing to the achievement of team goals and initiatives
* Identifying areas for process improvement and providing feedback
* Upholding the organisation's beliefs and values in all interactions

Essential (Knowledge, skills, qualifications, experience):

* Strong customer service skills with a focus on delivering high-quality service
* Excellent communication skills, both over the phone and in writing
* Ability to multitask and prioritise tasks effectively
* Proficient in using computer systems and databases
* Strong attention to detail and accuracy
* Ability to work well in a team environment
* Prior experience in a customer service and/or administration role is essential

How to Apply:

If you are enthusiastic about providing excellent customer service and are looking for a long term temporary opportunity with a reputable organisation, we would love to hear from you! To apply, please submit your CV as soon as possible! We are excited to review your application and discuss this opportunity further.

Note: Only shortlisted candidates will be contacted. Thank you for considering this role.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Cara Waldron