Customer Service Administrator

  • Location
    Nottingham, Nottinghamshire
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
    £ 21000 - £ 23000 / Year
  • OrganizationType

Position: Customer Service Administrator
Location: Nottingham NG2
Hours: 8.30 - 17.30 No weekends, 1 Hour lunch
Perks: Cycle2work Scheme. Great public transport location with travel to work discounts. Additional holiday days for each full year of service.


We are excited to be assisting a well-established, multi award winning company in their search for a Customer Service Administrator!

Do you pride yourself on providing outstanding customer service?

Do you have experience in organising a busy workload? Building good customer relationships, and problem solving?

If you've answered yes; we would love to hear from you!

Key responsibilities will include:

  • Answering incoming calls & handling customer enquiries, taking control of customers issues and follow problems through to resolution.

  • Liaising with different people in the business, whether it be with engineers to regarding workloads, to booking hotels, trains

  • Uploading on to the system, such as call logs and purchase orders

  • Compile daily and weekly reports for circulation within the Senior Leadership Team to keep internal stakeholder informed on team activity.

  • Provide same day responses to customers on emails and keep their portal up to date so an invoice can be produced

  • Assist with planning and scheduling

About you:

  • Be able to demonstrate a proactive approach to work

  • The ability to build a rapport with customers

  • Listening and communication skills to fully understand your customer

  • Time management

  • Knowledge of administration procedures

  • IT skills such as Microsoft packages and emails

If this sounds like you and you have relevant experience in a sales environment, then please submit your CV today, or email
Successfully shortlisted candidates will be contacted via phone within 2 working days.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Becky Miller