Customer Service Administrator

Customer Service Coordinator
Monday to Friday 8.30am-4.30pm
£11 p/h - £12p/h dependent on experience
Immediate start - ongoing temp role

  • Be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently

  • Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements

  • Ensure accuracy of all customer details and all communication is correctly recorded on the system and communicate regularly with customers in accordance with the procedures set out.

  • Manage customer expectations through clearly explaining the situation, next steps and potential outcomes

  • Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Manager

  • Create and issue work instructions on Internal systems, ensure Maintenance Technicians diaries are fully utilised, with consideration to geographical benefits and restrictions

  • Liaise with the Maintenance Technicians, Sub-Contractors & Material Suppliers

  • Monitor the progress of works and customer satisfaction and feedback on completion

If you are interested in this role please contact

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Hannah Nash