Customer Service Administrator

Customer Service Coordinator
Monday to Friday 8.30am-4.30pm
£11 p/h - £12p/h dependent on experience
Northampton
Immediate start - ongoing temp role



  • Be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently

  • Assist the Head of Customer Service and the Customer Service Manager with day-to-day business and customer requirements

  • Ensure accuracy of all customer details and all communication is correctly recorded on the system and communicate regularly with customers in accordance with the procedures set out.

  • Manage customer expectations through clearly explaining the situation, next steps and potential outcomes

  • Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Manager

  • Create and issue work instructions on Internal systems, ensure Maintenance Technicians diaries are fully utilised, with consideration to geographical benefits and restrictions

  • Liaise with the Maintenance Technicians, Sub-Contractors & Material Suppliers

  • Monitor the progress of works and customer satisfaction and feedback on completion


If you are interested in this role please contact hannah.nash@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Hannah Nash