Customer Service Administrator

Customer Service Administrator

Manchester city centre

£22,000 - £24,000

Office based

Office Angels are currently recruiting for a customer service administrator on behalf of our client based in Manchester city centre. This is a fantastic opportunity for someone who has worked in an educational or training setting. The working hours are Monday - Friday 9am - 5:30pm.

Duties will include:

• You will be the main point of contract for all incoming calls from clients and students.


• Providing appropriate advice and guidance to all enquiries.


• Maintaining student and client records with course booking data, exam results data, taking payment/invoicing and dispatch of material required, as necessary.


• Working with the Senior Management and other stakeholders, you will help deliver high quality service to the clients.


• The gathering and collation of feedback from students and clients.


• Support with course enrolment, handle student queries and manage access issues.


• Dealing with email correspondence, answering incoming calls, and scheduling appointments.

We are looking for candidates with:

• Experience of administrative/customer service within an office environment


• Ideally looking for someone in an educational or training setting.


• Effective communicator with excellent interpersonal skills.


• Confident and professional in dealing with clients and colleagues.


• Strong organisational, problem solving and time management skills.

Benefits

• 25 days annual leave rising to 30 over 5 years' service PLUS bank holidays


• Flexible-working positive employer with a range of family-friendly policies


• Competitive Pension


• Private Medical Insurance


• Company bonus and share scheme


• Training and development opportunities


• Long term career prospects in a growing company


• Employee perks including a range of discounts to suit your lifestyle.

If you are interested and meet the above criteria please send your CV ASAP to carla.smiles@office-angels.com or call the branch on 0161 832 7600 if you have any queries. Due to the high volume of CVs we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.