Customer Service Administrator

We are recruiting for this role during this challenging time however our client is able to adhere to all policies related to Covid 19 to ensure the well-being of all their employees

I work remotely so if you have any questions please email me on, however please also apply for the role as due to the amount of applications we are receiving applications are checked before the email box and I wouldn't want you to miss out

We are recruiting for an experienced Customer Service Administrator you must have strong customer service skills along with extensive administration skills to work in the Hamilton area in Leicester to be part of a small team where career development is there for the right candidate, we are looking for a candidate with extensive knowledge of Excel. You would work Monday - Thursday 8am - 5pm and 8am - 4pm and our client is going from strength to strength

As the Customer Service Administrator we are looking for the following

To drive the standard in customer service levels through the efficiency of the administration function.

To take ownership and responsibility for managing the effective administration of processes and procedures for the supply of our products to customers.

To maximise the level of service within the business to provide exemplary service levels to customers.

As the Customer Service Administrator the key responsibilities are listed below.

Ensure efficient processing of customer orders.

Manage to their satisfaction the high service level expectations of our customers.

In conjunction with the Account Manager, manage the cordial relationships with staff in customers designated departments.

Ensure Customer enquiries and queries are dealt with accurately, effectively and within reasonable time frames.

Liaise with our internal departments to ensure the process is achieving the required customer service level standard.

Assist and support the Account Managers in the management of the customer business and relationship.

Updating the inhouse system and creating spreadsheets

To be successful as the Customer Service Administrator

You must have excellent Excel skills.

Be a self-manager of multiple resources able to draw on experience in handling diverse tasks throughout the process.

A good communicator at all levels through all mediums, written, verbal, video and face to face.

An excellent manager of processes with attention to detail and a strong analytical approach.

Once successful in the role of Customer Service Administrator you will receive the following benefits, free parking, career development, flexible working hours, yearly salary reviews in June, 25 days holiday plus BH and closed over the Christmas period

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Michelle Jackson