Customer Service Administrator - Leading Beauty Retailers!

We are currently working with a leading online beauty retailers, based in North London, who are currently looking for a Customer Service Administrator to join their growing team!

If you love beauty products and are searching for a customer service focused role, this could be the perfect position for you!

Apply now to find out more!

JOB TITLE: Customer Service Administrator

JOB TYPE: Permanent

SALARY: £25,000

COMPANY TYPE: Health and Beauty Company

LOCATION: North London

REPORTS TO: The head of customer service

CULTURE: Friendly environment

BENEFITS: 28 Days including Bank Holidays, discretionary bonus, pension scheme, free and discounted products, social and fun team

WOW FACTOR: An exciting opportunity to join a growing company in an exciting and autonomous role

Duties and goals:

The role will involve supporting a busy team with all aspects of customer care, from dealing with customer queries regarding products and orders, to managing their customer feedback online !

  • Answering customer calls to deal with queries, product information, delivery information and general questions.

  • Processing customer returns, ensuring all customers who return their items receive replacements or refunds in a timely manner.

  • Responding to customer messages from eBay & Amazon

  • Communicating with customers to ensure we receive positive feedback on our e-commerce channels.

  • Quality Control / Product testing to identify products with potential issues

  • Processing claims with our delivery couriers for missing customer deliveries.

  • General office support to ensure customer orders are received and processed smoothly.

About you:

  • You LOVE and understand Beauty products

  • Ability to be clear and concise with communication (oral and written).

  • Driven & self-motivated, a strong planner and well organised

  • Ability to multitask, and work at pace

  • Excellent time management skills

  • Strong analytical and numerical skills

  • Excellent interpersonal and communication skills

  • Able to work both independently and within a busy team

  • Working within an ever changing and fast paced company

  • Strong skills in Microsoft Excel and Office

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Bobbie Williams