Customer Service Administrator

Do you thrive in a busy, fast paced customer service environment? Are you looking for a varied role that involves both speaking with customers and suppliers as well as the administration side too? Are you looking for a role that offers Monday-Friday hours offering a good work life balance? Then we have the perfect role for you!


Job Title: Customer Service Administrator


Location: Ilminster, Somerset


Hours: Monday-Friday 9am-5pm


Salary: Competitive starting salary discussed on application, depending on experience.


Benefits: Friendly, down to earth and fun team, 20 days holiday plus bank holidays, company pension, free parking.


The role: Our client are looking for a hardworking and organised customer focused candidate that can join their close knit team. This is a rare opportunity to work for a great company who really value their staff. The ideal candidate will have excellent attention to detail and strong administration and IT skills too. This role can get very busy as the company offer next day delivery so you must be someone who enjoys working under pressure to deadlines and be able to prioritise and multi-task.


Duties will include:



  • Answering enquiries over the telephone and via email

  • Checking stock, placing orders for customers

  • Making sure that customer records are accurate & up to date

  • Keeping customers updated with lead times and delivery schedules

  • Dealing with any problems with items in transit

  • Liaising with suppliers and other internal contacts

  • Taking payments over the phone

  • Organising customer warranties


We are ideally looking for someone with previous office based experience and if you have experience working in a customer service role in a company processing orders this would be highly beneficial. We would also consider candidates who have experience working within a retail or hospitality customer focused role too. You will need to have an approachable personality and have exceptional communication skills as well as good IT skills and an up to date knowledge of excel, word and outlook. This is a fast passed role so would suit someone who thrives in a busy environment.


Next steps...


If you interested in finding out more then please get in touch today by applying online or calling Georgie on 01823 285440.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Catherine Knight